Telewell TW-EAV510 V2 User Manual download pdf (Page 167)

167

Chapter 4: Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly

contact your service provider or TeleWell for support.

Problems with the router

Problem

Suggested Action

None of the LEDs is on when you turn on

the router

Check the connection between the router and the

adapter. If the problem persists, most likely it is due

to the malfunction of your hardware. Please contact

your service provider or TeleWell

for technical support.

You have forgotten your login username or

password

Try the default username "admin" and password

"admin". If this fails, you can restore your router to its

factory settings by pressing the reset button on the

device rear side.

Problems with WAN interface

Problem

Suggested Action

Frequent loss of ADSL line sync

(disconnections)

Ensure that all other devices connected to the same

telephone line as your router (e.g. telephones, fax

machines, analogue modems) have a line filter

connected between them and the wall socket (unless

you are using a Central Splitter or Central Filter installed

by a qualified and licensed electrician), and ensure that

all line filters are correctly installed and the right way

around. Missing line filters or line filters installed the

wrong way around can cause problems with your ADSL

connection, including causing frequent disconnections.

If you have a back-to-base alarm system you should

contact your security provider for a technician to make

any necessary changes.

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Telewell TW-EAV510 V2 User Manual Page 167